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If you are locked out, you can contact your HR/Payroll to reset the account and it should open back up. My employer started using ADP 9 months ago and it’s been a headache for all employees to access details since then.

ADP’s web-based platform is convenient to access and easy to use. Many companies we evaluated offer web-based payroll software, but ADP is one of the few that offers a mobile app as well. This allows workers to clock in, submit time-off requests and manage their hours on the go. Navia Benefit Solutions is a one-stop shop providing a full suite of services for health , life , and compliance . Our proprietary technology works across all our solutions and we pride ourselves on delivering unparalleled customer service—consistently ranking 2X higher than the industry average for service satisfaction.

Benefits Administration: Simplified

It also evaluates your benefits each year against your competitors and recommends changes to keep you attractive to your employees and potential hires. Log in to my.ADP.com to view pay statements, W2s, 1099s, and other tax statements. You can also access HR, benefits, time, talent, and other self-service features.

  • As a software consultant, I own my own company that has sent payroll through ADP from time to time.
  • Business expansion tax registration services are also included.
  • The DOL has published answers to frequently asked questions and other guidance here.
  • This includes help with handbook writing, document storage, risk assessments, OSHA training, and drug-free workplace programs.

It’s sad to see behemoths like ADP offloading the heavy lifting and hard work to its users (especially when the main reason I need coverage is for back pain!). Maybe they will hear from enough users that share my plight to overhaul their BeneDirect enrollment portal. For those with HMOs like myself, you cannot visit a doctor in a different network , because your insurance carrier will not update your PCP or network on a terminated account. ADP could not enroll me or accept premium payment over the phone. And only if you call COBRA to find out your username and account number .

Account Login

They also conduct a security review of the company’s API and the method in which data is accessed for any vulnerabilities. Finally, after an application has passed all other stages, ADP® manages the connection for the applicant all the way through the go-live process. Navia integrates with ADP Workforce Now® to automatically exchange employee demographic data and other benefits administration information from ADP Workforce Now®, saving time and improving data accuracy. ADP offers a lot of support options, but they can be hit and miss. For example, to get help with an employee login issue, we had to answer multiple questions and go to several links, and then we were told to talk to our company’s HR support.

… time user, you will need to register before you can use our services. To begin the registration process click on “Sign Up” on the ADP TotalSource® login page. If you were to welcome a baby on March 31, 2020, you and your child would qualify for HIPAA special enrollment effective this date. However, given the “outbreak period” extension, you have until Aug. 28, 2020 to enroll yourself and your child in your employer’s plan provided you pay the retroactive premiums due for any period of coverage. This article provides general information and should not be construed as legal, HR, financial, insurance, tax or accounting advice. You should consult with your own legal counsel, human resource, accounting or other professional advisor for circumstances pertaining to your business. Depending on the qualifying event, COBRA lasts for 18 or 36 months from the qualifying event date.

The content on this blog is “as is” and carries no warranties. ADP does not warrant or guarantee the accuracy, reliability, and completeness of the content on this blog. What do business owners need to know about COBRA compliance?


So you can THINK you’ve taken car of everything for your team and then the day AFTER it’s all supposed to be turned in accounting lets you know that hours are not approved. I’m sorry to hear you’ve had a negative experience with ADP customer service. I’d like to contact our service leaders and have them reach out and assist. Plan income summary administrators have until May 31, 2021 to notify affected individuals of this extended election period. The individuals will have 60 days from the date of the notice to elect COBRA continuation coverage. These individuals are known as assistance eligible individuals . To be covered, they must elect COBRA continuation coverage.

The kind representatives at ADP went above and beyond our expectations in all areas of the process. On live chat, we got quick answers to our questions; for our more complex questions, were referred to an expert by email. The sales representative we spoke with over email answered all of our questions and provided additional details about the service that we might find helpful. This level of attention extended to the sales call as well. These options are all in addition to the direct numbers of your HR consulting team. These experts can provide input on everything from payroll issues to developing a company handbook. ADP TotalSource can serve companies nationwide, even international employees through ADP’s partnership with Globalization Partners.

I guess ADP works for some people, but I’ve had an account with ADP since 2017, and it has been nothing but trouble. I haven’t even been able to access my account in about a year now, and trying to get customer service to help often takes an hour or more.

Also, you can contact with customer support and ask them for help. If you don’t remember you personal data, use button “Forgot Password”. If you don’t have an account yet, please create a new one by clicking sign up button/link. petty cash ADP TotalSource PEO is a full-featured professional employer organization good for companies with up to 1,000 employees. It offers hire-to-retire HR services, compliance assistance, and complete payroll administration.

Cobra Compliance: What Business Owners Need To Know

If I understand correctly, you are a staff manager and not the authorized Payroll/HR contact. If you share your concerns with the authorized ADP contact for your company, they should have access to an ADP Account Manager or Service Team who can see if any of your concerns might be fixable.


This includes help with handbook writing, document storage, risk assessments, OSHA training, and drug-free workplace programs. Through the software and best practices, ADP ensures that your payroll stays within the law. It also offers reasonably-priced workers’ compensation insurance and Employment Practices Liability Insurance. Start your HR experience with a strategic evaluation and guidance on an annual cobra.adp.com success plan. ADP takes on many of the standard HR tasks like ensuring workplace compliances, employee scheduling and auditing, administering unemployment claims, and leaves-of-absence. If you are expanding, you can consult with specialists on workforce optimization and get merger and acquisition support. I’ve researched dozens of PEOs and payroll services, and ADP is always at the top of my list.

Life Insurance

Quickly connect ADP solutions to popular software, ERPs and other HR systems.

Before sharing sensitive or personal information, make sure you’re on an official state website. Only HealthEquity delivers the integrated solutions you need to simplify benefits and truly impact people’s lives.

Adp Chsa & Cobra Business Valuation & Funding

There’s something wrong but no information on where or what or how to get to it to fix it. Secondly, the punches you approve get unapproved mysteriously for no reason.

To manage your COBRA coverage electronically, log in to your online account. PayFlex makes it simple for your employees to enroll in COBRA and make premium payments. ADP, the payroll leader, offers benefit administration, human resource and retirement services for businesses of any size.

Please provide us with your company name and location, your full name and best contact information. It is near impossible to talk to someone who can actually help me, never mind a supervisor. I even emailed the CEO and he has not bothered to respond either. If the CEO can’t be bothered to have someone reach out to me, that tells me a lot about why ADP has such crappy customer service right now.

Please provide your name and contact information, ADP co. code and Service Center or branch, and your company name and location. I am writing only from the view of a manager using the end-user interface to manage hours for a team of reports. None of the notices it gives of problems with time cards lead anywhere or are connected to the problems they are alerting you to. Everything is done like idiot lights on the dashboard of a 70’s car.

I may have to hire someone to help me straighten out the mess they have made. I’m sorry to hear that you had a poor experience when you reached out to ADP. So that we can properly review this, please respond to this site with the following information.

Author: Elisabeth Waldon